Cerberus Helpdesk 2.4.0 reviewDownload
Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your cu
Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.
The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system.
Here are some key features of "Cerberus Helpdesk":
Fetch & Retrieve
Teach Cerberus to provide the best solutions from your experts.
Adaptive Anti-Spam Engine
Actively combats spam and viruses, keeping your system clean.
Web-based Support Portal
Allow your customers to submit issues through their web browser.
Service Level Agreements, Schedules & Due Date Management
Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.
Set standard responses and canned text for rapid responses to common questions.
Document solutions to previously addressed issues.
100% GUI Source Code
Extend. Integrate. Customize.
What's New in This Release:
A bunch of Safari browser fixes for Ajax/dynamic functionality
Support Center: Security patch for URL overloading of ticket_id on track ticket.
#CERB-563: Store forwarded messages in ticket thread.
#CERB-274: Create new ticket from contact details (with Requestor address pre-filled-in)
#CERB-634: not all tokens are being evaluated (Contact tokens were looking for a non-existant variable. SQL updated to add public_user_id, code changed to use new format for variable.
#CERB-613: Ticket replies are not using the Mailbox Display Name
#CERB-615: Ticket date is date parsed, not “Date: ” header
#CERB-610: Forwarded emails do not have a From: address
#CERB-612: Forwarded emails do not honor the hide ticket mask checkbox
#CERB-543: Notifications have no reply-to address.
#CERB-625: Unable to rearrange catchall rules
Fixed the epoch test on 64bit systems.
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