Tiquit 2.3 review

by rbytes.net on

License: GPL (GNU General Public License)
File size: 0K
Developer: Jonathan Ciesla
0 stars award from rbytes.net

Tiquit (Tiquit Is Quality User Incident Tracking) is a lightweight, portable incident tracking and reporting system for IT support.

Tiquit's aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.

Here are some key features of "Tiquit":
Secure Agent Logins
Dynamic User, Location, Agent, and Incident Type Management
Basic Email Notifications
Incident Search
Simple incident text search
Incident Date searches
Incident lookup page for users
Incident locking
User setup request form
Incident Report
User Report
Agent Report
Audit trail information for incidents
More sophisticated email notification
Graphical reports for incidents by agent, user, location, type, group, and department
Information request form
File attachments
Ability to designate parent incidents, allowing group resolution/closure
Session-based authentication
Visual cues indicating presence of attachments and diary entries

What's New in This Release:
Redesigned attachment system to eliminate tempfiles on download.
CAVEAT: Mime conversion on msword .doc files already in your tiquit DB may fail to text/plain.
Double check and had-correct if problems occur.
Works fine on uploaded files.

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