Email Router 1.3 review
DownloadEmail Router is a affordable and powerful email tracking and routing software solution for businesses and organizations of any size.
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Email Router is a affordable and powerful email tracking and routing software solution for businesses and organizations of any size.
If you're big enough to get lots of email from customers or prospects, or just want to look big enough, LongClasp Email Router can help you.
LongClasp Email Router analyzes, routes and archives all emails between your customers and your representatives.
Who Needs It?
ISPs, ASPs, Corporations and Large Organizations
Big business means big volumes of email, both from external customers and internal customers. To handling and management the emails between your customers and representatives, A email support tool like LongClasp Email Router that can routing and tracking incoming and outgoing emails is need. Always the manager of the support department is very eager to get such a solution.
Small and Middle Sized Businesses
Even the smallest of businesses will benefit by LongClasp Email Router.
1. LongClasp Email Router can help you tracking the emails, and build-up the knowledge database.
2. LongClasp Email Router will make your company looks bigger since the customers will notice the detailed auto responses, the tracking numbers and other professional information from the support emails
Here are some key features of "Email Router":
Receive emails and serve these out emails to operators automatic and rapidly.
Support SMTP & POP3, Email operators can use their original email client tools, do not require any training.
Supply web interface for manager and agents.
Emails are kept & delivered in context, each message is grouped with all its replies and all in the group are delivered to the same operator, so that keep the process consistently.
Support SSL, Authorized SMTP, and Received before sending ... almost all kind of email accounts. (IMAP currently is not supported, will be supported in next version)
Track all incoming/outgoing messages; accumulate your company knowledge database automatic. Maybe many methods about how to resolve a kind of problems are stored in the emails; the database is an important fortune of your company. It can be used when training, searching... etc.
Web based management console, easy to use.
Supply emails count information, get emails statistics report any time.
Can set difference email priority for each operator, so that deliver more incoming emails to the efficient operators.
Auto response for each incoming email.
Manager can add signatures for echo outgoing message.
The Benefits:
Emails are hand out rapidly, this can save the response time to your customers. Enhance the quality of your email support and increase the company impress.
All incoming and outgoing emails are recorded automatic; build up the knowledge database in your company is easy.
Emails hand out is automatic without manual effect, this save the manager from burdensome emails works, so that he/she can put more attention to others.
The professional support will make your company looks bigger since the customers will notice the detailed auto responses, the tracking numbers and other professional information from the support emails
Only the server with LongClasp Email Router needs the internet connection, agents' machine need internet connection to receive email no longer. This will be helpful for companies that want to limit the internet usage.
Limitations:
one email account and 2 agent seats maximum
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