Akeni Live Help 123 review

Akeni Live Help 123 is a hosted service that allows visitors to your web site to communicate with support staff and sales people usin

License: Shareware File size: 3287K Developer: Akeni

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Akeni Live Help 123 is a hosted service that allows visitors to your web site to communicate with support staff and sales people using a web browser in real time.

If you are interested in hosting your own live help server, please look at our Help Desk Assistant product.

The application is hosted on Akeni's own server, with us providing the administration and support for it. You only need to download a small, easy to use client side software for the operator. You can optionally omit the installation of the software all together by using a web based interface through your browser.

Our standard edition is free for the first operator, so that you can try it out and experience the benefits of this new web based sales and customer support service.

We also offer a hosted corporate instant messaging service for those companies who needs a secure and reliable IM system for internal and external communication. Akeni will manage and administer the service on your behalf.

Here are some key features of "Akeni Live Help 123":
Real-time communication
Native application
Web based interface
Operator customization
Web interface customization
Visual & sound notification
Unobtrusive interface
Offline/away messages
Tabbed sessions
Multi-lingual
Typing Indicator & Smileys/Emoticons
URL Push
Quick Phrases
Visitor IP blocking
Multiple departments
Call transfer & conference calls
Real-time web site traffic monitor
Operator to Operator Communication
Forums
Supervisor/mentor mode
Queue with automatic load distribution