Bugzero 4.3.7 review

Bugzero is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environ

License: Free To Use But Restricted File size: 1263K Developer: Samuel Chen

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Bugzero is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. Bugzero can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues.

Bugzero provides a cost-effective enterprise-grade solution to increase team work efficiency. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow. Bugzero empowers you and puts you in full control, and allows you to accomplish your tasks in the best way possible.

Here are some key features of "Bugzero":
Open standards technology, web-based, lightweight, feature-rich, robust, fast, reliable, and a high level of usability
No client software, no firewall issues, and accessible from anywhere on the internet through HTTP or SMTP
Support both web interface and email interface (particularly for customer support), for internal and external users
Single system with one code base, minimal system requirements and maintenance, easy install (server side only)
Operating system independent, based on Java and J2EE, truely run anywhere and everywhere
Cross database systems, based on standard SQL 92, fully open, scalable, and modular database schema
More than just bug tracking, works equally well as a help desk customer support system
Support custom fields of data types including datetime, number, URL, and link ID. Fields can be added or removed anytime.
Configurable page layout, company logo, and look and feel
Support multiple projects, configurable access control, and self registration
Configurable advanced group and field level access control model (security)
Completely configurable and customizable workflow (defect tracking lifecycle)
Configurable automatic and manual bug-assignment
File attachment (can attach multiple files and any kinds of files at once)
Email notification and cc mail (per project, template based)
Configurable email notification triggers or listeners (per project, per user)
CVS and Perforce source version control integration through email
Metrics reports, advanced search, and re-usable stored queries
Comprehensive readable bug-audit trail (change history)
Quick sorting and CSV file export supporting Asian languages in Unicode
Public projects and self registration for open source projects
Support internationalization with Unicode (UTF-8)
Support LDAP/Active Directory user authentcation (available as add-on)
Custom email reminder and escalation (available as add-on)
Easy to use web-based system administration (no learning curve)
Exceptional remote trouble shooting and debugging capabilities

Limitations:
Hardware: PC, Mac, Sun, or IBM Servers, more
OS: Windows, Unix, Linux, or Mac OS, more
Server Database: Oracle, DB2, SQL Server, Sybase, MySQL, PosgreSQL, or Access, more
Server Software: JDK1.3+ and a Java application server such as Tomcat, WebLogic, WebSphere, more
Client Software: MSIE, Mozilla, FireFox, Opera, or Netscape, more

What's New in This Release:
The installer is now localized and a Chinese language kit was added.
A potential XSS vulnerability bug was fixed.
Some other UI improvements were made.