Centric CRM 4.0 review

License: Other/Proprietary License with Source File size: 0K Developer: Dark Horse Ventures, LLC

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Centric CRM is a mature, fully featured, Java-based, Web-delivered CRM with leads management, contacts, pipeline, quotes, accounts, campaign management, project management, help desk, document management, reports, employee, and admin modules.

What's New in This Release:
This is a major release with over 70 major new features, including: a workflow system (Action Plans) in Accounts and Help Desk with a GUI workflow editor; Divisions/Sites; Asterisk integration with inbound screen pops and outbound dialing; Jabber/XMPP integration; LDAP authentication, Help Desk Knowledge Base; Firebird database support; Oracle 10g support; and a Web Services API.