OpenTT 1.2.5 review
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OpenTT is a trouble ticketing/request management engine, a simple and intuitive container for structured information in the form of question/answer or title/content (FAQ), and a sophisticated graphical reporting tool to keep the situation under control.
Here are some key features of "OpenTT":
Trouble Ticketing (based on OTRS)
Opening of calls via web
Opening of calls via email
Opening of calls via telephone through an operator (available integration for CosmoCall and leading multimedia contact center software)
Management of users, groups and security policies (with local database or LDAP server)
Management of multiple request queues
Management of priorities, alarms, ready-made replies
Resource accounting
Multilingual support
Frequently asked question (based on phpMyFAQ)
Division of subjects into categories and sub-categories
List of the most frequently read articles
List of most recent articles
Free text search
Management of user feedback
Graphical reporting (based on Cewolf)
Trend graphics
Dashboard with real time indicators
What's New in This Release:
Chart enhancements included an object filter, data download (CSV), and a reset properties button.
The dashboard was enhanced with an object filter and configurable meter size.
Database connection optimizations were made and bug related to chart calendars was fixed.
OpenTT 1.2.5 search tags