PHP Helpdesk 0.6.16 review

PHP Helpdesk is an online helpdesk program for use in organizations with multiple sister companies or departments. Here are some k

License: GPL (GNU General Public License) File size: 0K Developer: Joe

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PHP Helpdesk is an online helpdesk program for use in organizations with multiple sister companies or departments.

Here are some key features of "PHP Helpdesk":
Add/Modify/Delete users
Add/Modify/Delete departments/companies (ex. IT Dept, Helpdesk, Applications, HR)
Add/Modify/Delete categories for each department/company
Add/Modify trouble ticket/job information
Add/Modify/Delete parts
Add events associated with each ticket
Add time/parts to each event
Modify/Authorize/Update jobs/trouble tickets
Close jobs/trouble tickets
Open already closed tickets
Generate reports on response time, resolution time, and associated trouble tickets with each computer ID