Ticket-IT 2.9 review

by rbytes.net on

License: GPL (GNU General Public License)
File size: 199K
Developer: Devel-IT
0 stars award from rbytes.net

Ticket-IT is a tool for the creation, management, and accompaniment of tickets.

Ticket-IT is a tool directed towards companies that need a better integration and distribution of informantion about service to customers, support, development of products, callcenter, etc, among its several departments.

Ticket-IT has resource of easy utilization, concentration display and distribution of information, making possible its total adaptation to most distintc institutes and applications, being a perfect tool to HelpDesk, CallCenter and online support.

Here are some key features of "Ticket IT":
Control and management of access

User registration;
Group registration;
Access permission and actions based in group;
Schedule of events;
User's profile, top-configured;

Integration among sectors/departments

Control of context categories, making possible the organization and cataloging of calls (tickets) being made or already made;
Assign of users' group per categories;
Forwarding ticket to outer users that will be able to display calls and post comments;
Partial or total ticket forwarding, making possible to manage information and function of the contributors of your company;

Information distribution

Alerts via e-mail about create, opening, proceeding, close and re-opening or comments of tickets to those involved in categories;
Main display of personal tickets, or collaborating, getting fast access to tickets, making service easier;
Exchanging information based in a simple fulfilling of information, which due to Ticket-IT utomation, distribute it to those involved in the process;
Protocol forwarding to outer agent access (customers, reps, etc) without the necessity of user and password;;

Ticket-IT 2.9 keywords